COA REGION V CONDUCTS FIRST EVER SERVICE EQ TRAINING

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Realizing the importance of managing and enhancing the emotional intelligence of its personnel, the Commission on Audit V Regional Training Unit, in coordination with the Professional Development Office of the Commission, conducted the first Online Training on Service Emotional Quotient (EQ) dubbed as Leadership Initiatives to Drive Excellence in the Region (LIDER) Program on March 15-17, 2021.

In his welcome address, Regional Director Joel S. Estolatan emphasized the need of conducting the webinar to better equip COAns with one of the most underrated measures of intelligence – the EQ.

“Being a public servant, especially as a leader, is no joke. We experience a lot of challenges and stressful environment which test our patience and emotional quotient. That is why, we find the need to have this training on EQ,” RD Estolatan remarked.

Mr. Ross I. Villamil
Mr. Ross I. Villamil – Learning and Organizational Development Consultant

Mr. Ross I. Villamil, a Learning and Organizational Development Consultant and the Guest Resource Person, developed the course design for the three-day online training consisting of six Modules specifically for holders of middle management positions in an attempt to drive service delivery excellence in COA Region V. Underscored in the modules were keyimportant areas including Leadership in the New Normal, Importance of Mindset and Communication in Service Delivery, Stress Management and Encouraging the Heart.

With the challenges brought about by the COVID-19 pandemic, the training program combined four hours of formal online training via Zoom in the morning and four hours of equivalent asynchronous activities in the afternoon.

During the closing program, Ms. Maria Sharon B. Reyes, State Auditor IV, shared how the online training empowered her with a healthier mindset and a proactive spirit. “The concepts, when applied, will directly benefit us as persons internally. More importantly, it will benefit or redound to the community or environment where we live through better relationships with our superiors and peers, more positive approaches to life, and appreciation and understanding of the individual differences of every person, which will eventually radiate to
the people around us,” Auditor Reyes mentioned.

Capping the activity, Assistant Regional Director Aida M. Belgira stressed that the online training on Service EQ is one of the commitments contained in COA Region V’s Regional Virtual Training Plan for CY 2021.

The second and third batches of the online training are scheduled on March 22 to 24 and 29 to 31, respectively.

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